Held

If you have been informed that your shipment is being held at Customs, you must follow these steps to retrieve it:

Step 1: Schedule your appointment

Schedule your process online at the Cargo Terminal of the OLD Carrasco Airport (LACC), Camino Carrasco s/n, corner of Av. de las Américas.

Hours: Monday to Friday, from 9:00 AM to 4:00 PM.

To schedule your appointment, you need the shipment/Guide number provided by the store where you made your purchase, which must be preceded by the letters TN.
For example, if your shipment number is 123456, your shipment/Guide number for scheduling with DNA is TN123456.

Click here to schedule your appointment

Step 2: Present yourself with the required printed documentation

  • Airway bill/Freight receipt, which you must obtain from www.soydelivery.com.uy if the store is TEMU/SOYDELIVERY. In this case, use the shipment number WITHOUT adding TN.
  • ID card of the shipment holder.
  • Invoice or purchase order, including details such as value, product description, and buyer/seller information. Proof of payment, such as a bank statement or card transaction record, and the card used (or a copy showing the last 4 digits).
  • Special procedures: If the product requires a special certificate or procedure for entry, bring it with you.
  • Authorization: If you cannot attend, another person may represent you with an authorization letter and a copy of your ID along with theirs.

Step 3: Make the corresponding payments on the day of your appointment (not before)

  • DNA and LACC management fees may vary depending on the weight, value, type, and storage duration of the shipment.

Keep in mind that shipments stored for more than 45 days will be declared abandoned and may go to auction.

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